Returns Policy

The majority of our products are second hand, unique pieces therefore there may be some faults in garments, accessories & homeware. We will do our best to point out any faults in the descriptions and photographs. Please ensure you look closely at the photos of the products to make sure you are happy before you make your purchase.  Refunds will be processed if you believe an item is not as described.

To be eligible for a return, products must be in the same condition that you received them in.

You must notify us at curate@citymission.org.nz within 3 days of receiving your product that you are not happy with an item and would like to return it. If contact is made after 3 days, then your return will not be accepted.

Once your return is received and inspected by us, we will contact you to notify you that we have received your returned product. We will also notify you of the approval or rejection of your return.

If your return is approved, we will process a refund to the value of the returned products, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

We do not offer store credits.

You are responsible for paying for your own shipping costs for returning your products. Shipping costs are non-refundable, and we take no responsibility for the safe and timely arrival of returned products. We advise you to use tracking on your returns, if possible.

All returns of products must be returned to:

Thrive Curate

275 Hereford Street

Christchurch 8104

New Zealand

 

If you have any questions relating to our returns policies, please contact us at curate@citymission.org.nz.

A refund will only be provided for faulty goods in accordance with our obligations under the Consumer Guarantees Act 1993.